When an ERP system disappoints, replacement is often the first suggestion. It should rarely be the first step.
Start by checking how the system is configured and used. Are processes set up to match how the business works? Is data entered consistently? Have users been trained? Are reports built on the right data? Many frustrations come from configuration, data quality and training rather than from the software itself.
Replacement becomes reasonable when important requirements cannot be met, when the supplier no longer supports the product, or when the cost of working around its limits is higher than the cost of change.
Whichever route you choose, document your requirements first. They allow you to test any option, including your current system, against what the business actually needs.
Written by the Rinacle team. This article is general information and does not replace advice on your specific circumstances.